UK parcels are sent with Royal Mail second class delivery in most circumstances. Sometimes I use a courier to deliver your goods which can take up to 5 working days - this will require a signature.
Free UK delivery over £25
£1.25 delivery for orders under £25 in value.
I aim to process orders the same day, although occasionally I may take slightly longer. For example, made to order items can take up to 5 working days to make.
I welcome international orders via my Etsy Shop - alicemillindesign
I hope you are delighted with your purchases from Alice Millin Design but if not, I can offer a refund on most items as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt. Unfortunately I cannot accept returns of made to order items such as textiles, key rings, shoe charms, writing sets or lined envelopes. Please contact me if you wish to return or for more information. Please note, however, that I are unable to reimburse return postage costs. If you receive faulty or damaged goods, please contact me and I will arrange a replacement/refund.
If you wish to return your entire order and received free shipping, I will retain a small amount to cover my stamp cost. Thank you for your understanding