FAQ | alicemillin

Yes!

alicemillin.co.uk collects information on you in two ways:

1. The information that you manually provide us when you opt into our email list, use our contact form or make a purchase in our shop. This information can be tied directly to you because of the

information you’ve provided.

2. The information that’s automatically collected via our third-party

partners: Wix, Google analytics, Square, Paypal and Facebook Pixel. The types of information collected here

include things like: the pages you visit, location, purchases you make, emails you open, click on and opt in.Generally, our third-party partners only give us this information

in the aggregate (e.g. it’s not identifiable to you) but sometimes this

information can be directly tied to you for example when you sign up to our mailing list Wix lets us see which emails you open and click on.

We do our best to protect your sensitive personal information. We protect it by having SSL security installed on our website (SSL lets you navigate our website and submit information securely via HTTPS) and partnering with Paypal and Square to process your credit card payments so we never know your credit card number. We collect this information to create a better shopping experience for you and to design more products that you’ll love!

The information collected is only shared with our trusted third party partners when necessary to deliver products or services you've requested.

If you would like to know what information we have that’s directly

attributable to you, email us at alicemillindesign@gmail.com.

SHARING

All images, text, design and graphics on this website are owned by Alice Millin Design. I welcome people sharing my images, but please ensure you credit and link the work to this site.

Alice Millin Design reserve the right to modify / change the website at any given time. Prices displayed do not contain delivery costs.

CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you or simply want more information contact me at alicemillindesign@gmail.com

TERMS & CONDITIONS

Thank you for visiting my website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Alice Millin Design's relationship with you in relation to this website.

The term ‘Alice Millin Design', 'Alice Millin' or ‘us’ or 'I' or ‘we’ refers to the owners of the website .The term ‘you’ refers to the user or viewer of the website.

ORDERING

I make every effort to ensure all products are in stock, but in the event of us not having your chosen product I will email you and offer an alternative, a refund or a later delivery if appropriate.

Credit card orders are processed securely by Paypal and Square. Alice Millin Design does not handle any credit card data for orders placed online.

If you would like to contact me at any time, please email alicemillindesign@gmail.com

Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variations.

If you wish to cancel an order placed with us, please email me at alicemillindesign@gmail.com and I will be happy to assist. Please note, I cannot cancel an orders that have been shipped and you will be responsible for return postage costs. In these circumstances a refund will be provided once I have received the items unless it is a made to order item. I can only refund items that are returned in their original saleable condition.

DELIVERY

UK parcels are sent with Royal Mail second class delivery in most circumstances (occasionally I use a courier). UK delivery prices are as follows:

Free UK delivery

I aim to process orders the same day, although occasionally I may take slightly longer. For example, made to order items can take up to 5 working days to make.

INTERNATIONAL ORDERS

I welcome international orders via my Etsy Shop - alicemillindesign

RETURNS

I hope you are delighted with your purchases from Alice Millin Design but if not, I can offer a refund on most items as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt. Unfortunately I cannot accept returns of made to order items. Please contact me if you wish to return or for more information. Please note, however, that I am unable to reimburse return postage costs. If you receive faulty or damaged goods, please contact me and I will arrange to refund you or offer you a replacement.

PRIVACY

alicemillin.co.uk collects information on you in two ways:

1. The information that you manually provide us when you opt into our email list, use our contact form or make a purchase in our shop. This information can be tied directly to you because of the information you’ve provided.

2. The information that’s automatically collected via our third-party partners: Wix, Google analytics, Square and Paypal. The types of information collected here include things like: the pages you visit, location, purchases you make, emails you open, click on and opt in. Generally, our third-party partners only give us this information in the aggregate (e.g. it’s not identifiable to you) but sometimes this information can be directly tied to you for example when you sign up to our mailing list, Wix lets us see which emails you open and click on.

The Wix website tracks personal information through the use of cookies - by visiting this site you acknowledge the use of cookies.

The information collected is only shared with our trusted third party partners when necessary to deliver products or services you've requested (Paypal, Square, Wix and Google Analytics.)

If you would like to know what information we have that’s directly

attributable to you, email us at alicemillindesign@gmail.com.

In simple terms:

What information is being collected?

I only get what you send me. Usually details like name/address/email address/phone number.

Who is collecting it?

I collect your information to help me to fulfil a service (sending you your order or email you about my news). Google analytics sees information including location, which page your visit and how long you visited my page for - these analytics help me improve my website. Paypal and Square manage the payments for my website so they can see your information. These companies have their own privacy policies.

How is it collected?

Information is collected when you visit my website (Google Analytics), when you sign up to my email list or send me an email. It is also collected when you place an order - this is so that I know where to send your goods!

Why is it being collected?

I keep data simply to help me to help you.

How will it be used?

I only use the information to send you your orders, email you when you contact me or sign up to my email list and finally to help me improve the experience for you.

Who will it be shared with?

I only share your information with trusted third parties such as; Paypal, Square, Wix and Google Analytics. They all have their own privacy polices.

How is the information stored?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

What will be the effect of this on the individuals concerned?

Their isn’t an effect- it just helps me to help you!

Is the intended use likely to cause individuals to object or complain?

I can’t see a reason why it would.

I fully comply with the GDPR guidelines -

- I have fully listed the information I collect and why I collect it above.

You can change any of the information I hold about you at any time- just send me an email.

I believe I make it clear why I collect your data- it enables me to send your goods, email marketing and make your experience on my website better.

I keep any online data behind password protection

I try not to store any hard copies with your information on, but If I have to, then I keep this in a lockable filing cabinet which only I have access to. Hard copies of information are generally for stockist/wholesale information purposes.

If I was to have a data breach (electronically) then I would change all passwords, inform the ICO and everyone involved straight away if it's likely to result in a risk to individuals rights and freedoms.

SHARING

All images, text, design and graphics on this website are owned by Alice Millin Design. I welcome people sharing my images, but please ensure you credit and link the work to this site.

Alice Millin Design reserve the right to modify / change the website at any given time. Prices displayed do not contain delivery costs.

CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you or simply want more information contact me at alicemillindesign@gmail.com or write to me at Alice Millin, 28, Wellingborough, NN297LT

POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

F R E E U K D E L I V E R Y

Where are your products made?

Do you have a Privacy Policy?

I own a shop - can I stock your products?

What are your terms and conditions?

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